SQI has a range of tried and tested products which you can make use of delivered by accredited trainers. If you choose, there is also an option for your own trainers to be trained to deliver the Programmes to your people also.
Leading Empowered Teams
Two day Seminar designed to get management emotionally committed to exceptional service and trained to reinforce empowered action and improve performance. Focus is on empowerment, team building, coaching feedback and strategic positioning.
Feelings (Customer Service Excellence)
Six hour program designed to launch or refresh the quality service concepts and create, build and reinforce commitment throughout the organisation. Course topics include self esteem, communication, listening, keeping promises and handling difficult situations.
Exceptional Service
A four hour program designed to get employees to provide exceptional service not just good service. Staff will learn how to identify customer service opportunities – inside and outside the organisation – as well as how to capitalise on each opportunity to maximise profit.
Cutting Costs Campaign
A 30 day campaign designed to eliminate waste and reduce costs. The campaigns are uncomplicated, involve the frontline staff, are easy to implement and arouse interest because they use recognition and are designed to be fun.
Good Idea Campaign
A 30 day campaign that puts the focus on quality and customer satisfaction. An exciting event that gets widespread employee participation built on the premise that the people closest to the problem frequently have worthwhile ideas. Offers a refreshing change of pace from the normal work routine.
Service First Library
A suite of materials that teach the skills needed to demonstrate quality customer service at the frontline. These programs are designed to improve interpersonal communications and reduce complaints.
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