Service Quality International

Chris Farrance - Director SQI

For over ten years, Chris has worked as a marketing consultant specialising in new market, product and proposition development in the UK and abroad. He has had 20 years management experience with a major UK retail bank and is passionate about customer engagement and service strategies.

t: 01206 713626
e.chris@servicequalityinternational.co.uk

Gary Winter - Director SQI

Gary has a powerful understanding of performance improvement coaching and effective management development.
Skilled in the writing and delivery of change management programmes, he is strongly experienced in cultural diversity through working in the UK and abroad in a wide range of industries.

t: 01206 713626

John Tschohl

Founder & President Service Quality Institute
Minneapolis

John has over 30 years experience having developed the world's first customer service training program in 1979. He is renown as a global conference speaker and has recently been involved in setting up Service Quality Programs in China.

t: 001 952 884-3311

Dr Steven Glowinkowski

Steven is a practioner within the field of Organisational Psychology and is a Chartered Psychologist having studied at the University of Sheffield and UMIST. After time at ICI and BZW, in 1993, Steven established his own consultancy practice - Glowinkowski International - which delivers Leadership Development and Cultural Change Processes to an international client base.

t: 01206 713626

David Physick

David's career spanned 25 years at Barclays Bank, concluding as Group Customer Relations Director. David held senior roles in all major business disciplines including Strategic Planning and Marketing and also gained extensive experience in retail, telephony and e-delivery.

t: 01206 713626
e: david@servicequalityinternational.co.uk

	Chris Farrance - Director SQI For over ten years, Chris has worked as a marketing consultant specialising in new market, product and proposition development in the UK and abroad. He has had 20 years management experience with a major UK retail bank and is passionate about customer engagement and service strategies. t: 01206 713626 e.chris@servicequalityinternational.co.uk

	Gary Winter - Director SQI Gary has a powerful understanding of performance improvement coaching and effective management development. Skilled in the writing and delivery of change management programmes, he is strongly experienced in cultural diversity through working in the UK and abroad in a wide range of industries. t: 01206 713626

	John Tschohl Founder & President Service Quality Institute Minneapolis John has over 30 years experience having developed the world's first customer service training program in 1979. He is renown as a global conference speaker and has recently been involved in setting up Service Quality Programs in China. t: 001 952 884-3311

	Dr Steven Glowinkowski Steven is a practioner within the field of Organisational Psychology and is a Chartered Psychologist having studied at the University of Sheffield and UMIST. After time at ICI and BZW, in 1993, Steven established his own consultancy practice - Glowinkowski International - which delivers Leadership Development and Cultural Change Processes to an international client base. t: 01206 713626

	David Physick David's career spanned 25 years at Barclays Bank, concluding as Group Customer Relations Director. David held senior roles in all major business disciplines including Strategic Planning and Marketing and also gained extensive experience in retail, telephony and e-delivery. t: 01206 713626 e: david@servicequalityinternational.co.uk