 |
|
Customer Service development
Posted under General by Geoff Langston on
Thursday May 17 2007 @ 10:29AM BST |
Some while ago, Currys, the electrical store, was featured in the Sunday Times which reported on the extensive two year customer service staff training initaitive that they had undertaken. Currys provided a number of positive statistics which indicated the success of the project. More recently a survey [...]
|
| Related Links: | Print Story | Share Story |
read more (1911 comments)
Last modified: Thursday November 27 2008 @ 08:14PM GMT |
|
|
Customer Service - a Priority
Posted under General by chris on
Friday December 22 2006 @ 11:56AM GMT |
A survey of the UK's top business minds conducted by change management consultancy Egremont revealed that two in three business leaders expressed plans to commit the most budget to customer service in 2007 - ahead of other spending options such as IT, marketing, compliance and finance.
|
| Related Links: | Print Story | Share Story |
read more (4384 comments)
Last modified: Tuesday July 01 2008 @ 03:51PM BST |
|
|
Engaging Staff at John Lewis
Posted under General by chris on
Thursday December 21 2006 @ 08:50AM GMT |
John Lewis's weekly in-house magazine, The Gazette, encourages vigorous debate about – and often criticism of – the Partnership by staff in a remarkable correspondence section, typically four pages, in which staff are free to write anonymously and as critically as they like. According to the Partnership: [...]
|
| Related Links: | Print Story | Share Story |
read more (1516 comments)
Last modified: Saturday June 28 2008 @ 07:13PM BST |
|
|
Measuring Customer Satisfaction
Posted under General by chris on
Monday December 18 2006 @ 06:17PM GMT |
An interesting discussion in the current edition of The Gallup Management Journal on Measuring Customer Satisfaction
Bain & Company's Frederick Reichheld has argued that there's a single, magic question that business leaders should ask their customers in order to grow. His viewpoint has won many [...]
|
| Related Links: | Print Story | Share Story |
read more (1378 comments)
Last modified: Friday December 26 2008 @ 11:56AM GMT |
|
|
One Boss
Posted under General by chris on
Tuesday December 12 2006 @ 08:51AM GMT |
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
(Sam Walton, founder of Wal-Mart, now the world’s biggest company
|
| Related Links: | Print Story | Share Story |
read more (4083 comments)
Last modified: Friday April 24 2009 @ 05:22PM BST |
|
|
Customer Attrition
Posted under General by chris on
Wednesday December 06 2006 @ 06:27AM GMT |
Did you know that the average company loses more than half its customers every 4 years? Why?
It's simple. Most companies start to think they're more important than their customers. And they get greedy, too. That's when they try to stick it to their customers in ways they don't think their customers [...]
|
| Related Links: | Print Story | Share Story |
read more (1221 comments)
Last modified: Saturday March 14 2009 @ 11:29PM GMT |
|
|
Getting Customer Information
Posted under General by chris on
Thursday November 30 2006 @ 08:55AM GMT |
The internet has been identified as the best place to gather customer data, with more than 75% of consumers giving out personal information online. This compares to 46% who give information by post and 45% via branded marketing materials. Although just 1% provide personal data via mobile phone, this [...]
|
| Related Links: | Print Story | Share Story |
read more (1980 comments)
Last modified: Wednesday April 15 2009 @ 06:34PM BST |
|
|
|
